Cancellation policy & payments info

Cancellation by client:

• In case of cancelation made by client the 30% upfront payment is non-refundable. The reason behind this is that if you are the first among other clients to make a deposit to secure your place, we stop selling that place. Cancelling your tour will leave an empty place that another client could have booked. However the 30% upfront payment can be used as a personal voucher valid for one year.

• If you made a 100% up front payment and you cancel the booking for any personal reason you will get 70% back of the cost of that tour only in the case that you let us know you will not ride 24 hours before the tour starts.

Cancellation by us:

• The Company reserves the right to cancel any of the tours if the published minimum group size is not reached. In this case you will get a full refund. We accept no liability for compensation beyond this refund.
• In the event of circumstances that force us to cancel a trip you will be offered an alternative trip, or a full refund of any deposit or prepayment you have made.
• We are not liable for any additional expenses you incur through cancellation, amendments, or unforeseen delays in circumstances where cancellation is due to external events outside our reasonable control. You will get a full refund in this case.

PAYMENTS

1. The balance must be payed in full before your tour starts in cash or by bank transfer.
2. By failing to pay the balance before the start of your tour we reserve the right to cancel your tour and no deposit refund will be made.
3. Payments can be made in cash on the meeting point or by bank transfer.
4. It’s not possible to pay a deposit or balance with a credit card, PayPal or other similar online payments company.
5. When making a bank transfer, proof of payment is required.

MISCELLANEOUS

• We reserve the right to update and/or alter these terms and conditions at any time.
• It is your responsibility to be familiar with these terms and conditions.